A QUALITATIVE RESEARCH ON PASSENGER EXPERIENCES ABOUT THE FUTURE OF ARTIFICIAL INTELLIGENCE IN AIRPORTS

Abstract

Artificial intelligence is becoming an indispensable part of life in developing countries. Artificial intelligence is the ability of computer systems to have human-like intelligence. Artificial intelligence is being used in key sectors such as airports, using techniques such as data analysis and machine learning. AI technology has great potential in the travel industry, as the aviation industry is constantly evolving and offering innovative solutions. Artificial intelligence is used in tasks such as providing information to passengers, providing the most up-to-date information about flight status, and providing guidance. Artificial intelligence technology is also used in many areas such as air traffic management, route planning, threat analysis and operational efficiency. Airports play an important role in modern society. Artificial intelligence works to provide personalized recommendations to improve passenger experience. Artificial intelligence saves time by providing real-time flight information and adapting services according to passengers' preferences. Artificial intelligence can streamline airport operations and security processes and contribute to airports' environmental goals. Therefore, the use of artificial intelligence in airport management is of great importance. This study takes an in-depth look at the future of artificial intelligence in airports, focusing specifically on the passenger experience.