THE IMPACT OF INTERNAL CUSTOMER SATISFACTION ON ORGANIZATIONAL COMMITMENT LEVELS: AN EDUCATIONAL INSTITUTION EXAMPLE

Abstract

Emotions actively play a role in an individual's self-quest. Being a social being and being obliged to interpersonal relations necessitates sharing, understanding, and controlling emotions. Emotional expression depends on social acceptance and the conditions of the time, and the individual should exhibit his skills to regulate and control his emotions accordingly to manage his social relationships. Skills to regulate emotions develop at an early age and continue to develop throughout life. Depending on the circumstances, the individual might resort to different ways to express his emotions. As global developments have led to tough competition in business life, business enterprises have no choice but to attain a competitive edge to ensure their survival, making human resources vital in the competition. Due to all factors combined, employees' commitment to the organization has become a trending research topic.

On the other hand, job satisfaction refers to how satisfied a person feels while comparing what he wants and what he has in his business and private life. As a trending topic in business, the notion has also gained importance in the education sector. This study focuses on job satisfaction and organizational commitment levels in teachers working at Bagcilar vocational high schools, in addition to the conceptual correlation.